General Terms & Conditions
Article 1 – Definitions
1.1 Client: the natural person or legal entity who engages the Practice for services.
1.2 Practice: DvR Praktijk voor Psychologie, located at Grasmat 42, 5658HK Eindhoven, registered with the Dutch Chamber of Commerce under number 82084599.
1.3 Agreement: any appointment or contract between Client and Practice concerning the provision of psychological services.
Article 2 – Applicability
2.1 These terms apply to all offers, quotations and Agreements.
2.2 Deviations are only valid if confirmed in writing by the Practice.
2.3 Client’s own terms and conditions are expressly rejected.
Article 3 – Services
3.1 The Practice provides psychological assessments, treatments, coaching and related services as agreed in writing.
3.2 Services may be delivered in person at Grasmat 42, Eindhoven, or via a secure online platform, at the Client’s choice and in consultation with the Practice.
Article 4 – Formation of the Agreement
4.1 An Agreement is formed when the Client gives written (including e-mail and booking an appointment through the booking system) consent to the Practice’s proposal.
4.2 The Practice may require additional information or an intake interview to assess suitability.
Article 5 – Fees
5.1 The current fees are published on the Practice’s website (www.eindhovenpsychologist.nl).
5.2 Travel and parking costs, administrative work (reports, correspondence, telephone consultations) are charged separately in accordance with the rates on the website.
Article 6 – Payment
6.1 Invoices are payable within 14 days of invoice date by bank transfer (IBAN details and payment info on invoice).
6.2 If payment is late, the Practice may suspend services and charge statutory interest and collection costs.
Article 7 – Cancellation and No-Show
7.1 The Client may cancel or reschedule an appointment free of charge up to 24 hours before the scheduled session.
7.2 For cancellations within 24 hours of the session, late arrivals (over 15 minutes) or no-shows, the full session fee is due.
7.3 The Practice will make reasonable efforts to find a replacement Client; however, fees remain due unless the session is taken by another Client.
Article 8 – Confidentiality
8.1 Both Practice and Client are bound to confidentiality of all information, in accordance with professional rules for psychologists and the GDPR.
8.2 The Practice may break confidentiality if required by law (e.g., acute risk) or with the Client’s explicit written consent.
Article 9 – Privacy
9.1 Personal data are processed only for performance of the Agreement.
9.2 The Privacy Statement on the website forms an integral part of these terms.
Article 10 – Liability
10.1 The Practice’s liability for direct damage is limited to the fee paid by the Client under the relevant Agreement, up to a maximum of €2,500.
10.2 The Practice is not liable for indirect or consequential damage.
10.3 Claims for compensation must be made in writing within six months of discovery of the damage.
Article 11 – Force Majeure
11.1 Neither party is obliged to perform obligations that are prevented by circumstances beyond reasonable control (e.g., illness, technical failures, government measures).
11.2 In case of force majeure, the Practice may suspend or terminate the Agreement without liability.
Article 12 – Amendment of Terms
12.1 The Practice may amend these terms. Changes take effect 30 days after written notice, unless the Client objects in writing.
12.2 Continued use of services after amendments constitutes acceptance.
Article 13 – Governing Law and Dispute Resolution
13.1 Dutch law applies exclusively.
13.2 Disputes will first be submitted to the Netherlands Mediation Institute (NMI). If mediation fails, the competent court in the district of Eindhoven has jurisdiction.
